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Customers' reviews

Reviews from our customers help other customers get objective feedback about a product and decide whether it is the right product for them. 

Each product review appears instantly when posted by a customer.

We are checking each product review when displayed and answering those requiring usage, sizing, and care information as well as introducing additional information if required. These discussions are visible to any other user of the website. Customers are unable to modify their ratings after those discussions.

We display all reviews in full, whether positive or negative, but the following are types of reviews that we don't allow and will remove:

- Multiple negative reviews for the same product from one customer.

- A review posted in exchange for monetary reward.

- A negative review from a competitor.

- Illicit textual content, including offensive, abusive and discriminatory comments.

- Unintelligible content.

- Personal Data.

We display reviews in chronological order from the most recent to the oldest, based on the date the review was submitted. We only display the 10 latest reviews for each product.

For every review, we display:

- the date the review was submitted

- the author's first name